Day 8: Integration

The support workflow only becomes really efficient when information is exchanged between the individual applications. This means you always have an overview of the many customer situations. Integration is essential to us, which is why we offer various options:

• Custom sidebar
  Integrate any software of your choice and display customer details in tickets to create a personalized support experience.

• API
  Connect HelpSpace with your other solutions via our API.

• Webhooks
  Stay up to date with real-time notifications by setting up webhooks.

• Slack
  Stay informed by connecting HelpSpace to Slack and make sure you don't miss any important updates.

• Zapier
  Connect HelpSpace to Zapier, the leading integration platform that supports over 4000 apps to automate your workflows.

• Shopify
  Integrate Shopify to display customer contact and order details directly in tickets and improve your e-commerce support.

• Xentral
  Connect with the ERP software Xentral to display customer contact and order details directly in tickets and optimize your workflows.

Customer testimonials

Gourabh – CPO

"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."