Day 6: Manage Tasks

Tasks are used for internal communication and task management within the team, in contrast to tickets, which are intended for external communication with the customer.

The tasks can be used both on their own and in combination with the tickets.

To navigate forward and backward, click on the arrow-buttons ← and → on the bottom
or on your keyboard. Alternatively, click on the purple circles to go to the next step.

• Create a board
  Create a board (Kanban) that only certain users can access. You can name and customize the different statuses. The board gives you an optimal overview of who is currently working on which tasks. You can also move tasks back and forth between boards.

• Edit task
  You can also use tasks independently of tickets. Create tasks and subtasks, describe what needs to be done, assign them to a person and set an end date.

• Create tasks in a ticket
  Customer inquiries often need to be processed by a team to resolve them. One or more tasks can be created in a ticket and assigned to different users.